TRAVEL AGENCY CONCEPTS, PRINCIPLES, CASES
CURRENT PROBLEMS İN TRAVEL AGENCY
Yayıncı:
İstanbul Üniversitesi Yayınları
Travel agencies, which connect people with the tourism sector, hold significant importance for the industry. It is obvious that travel agencies are dealing with many issues in today’s tourism sector. Travel agencies involve human beings as both the service demanders and the service providers. Based on this fact, one of the major issues in this dynamic and flexible sector is the need for qualified tourism personnel. The necessity of fulfilling this need with qualified individuals trained in the field of tourism will create growth in the tourism sector. The literature review highlights several other issues for travel agencies, including employment, legal regulations, crisis management, technology, and unauthorized services. The aim of this section is to investigate the main issues affecting the service quality and efficiency of travel agencies and to recommend effective solutions. Furthermore, the issue of overseas employment has been analyzed in terms of its effects on national employees within travel agencies. In conclusion, it is emphasized that significant steps need to be taken to produce permanent and structural solutions for the issues faced by travel agencies, which play critically important roles in tourism
