13th INTERNATIONAL "COMMUNICATION IN THE NEW WORLD" Congress
HUMAN AND ARTIFICIAL INTELLIGENCE INTERACTION: A STUDY ON PROBLEMSOLVING SKILLS
Artificial intelligence technology, one of the most controversial topics today, is evaluated by many experts with both its positive and negative aspects. In a world where some experts criticize AI harshly while others await its development with hope, the complexity surrounding new technology continues to grow. Within this complexity, human and AI communication has emerged as one of the most significant fields of study today. This research focuses on the problem-solving abilities in human-AI interaction and aims to determine how well AI responses to personal problems align with human needs. The primary goal of this study is to compare the problem-solving skills of AI platforms in their interactions with humans, contributing to an evaluation of their impact and efficiency in various fields of use. The theoretical framework of this study, which employs qualitative research methods such as content analysis, is based on simulation theory. The sample of the research consists of ChatGPT, Copilot, Gemini, YouChat, and Claude applications. Each platform was presented with 10 personal problems, and their responses were analyzed based on various criteria. These criteria include 10 different categories such as AI's ability to understand the problem, response time, empathy level, and usability.The study concludes that there are significant differences in the quality of responses provided by different AI platforms to personal problems. While some platforms excel in empathy and usability, others were found to be more effective in offering technical solutions.
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