II. International British Congress on Interdisciplinary Scientific Research & Practices
CROSS-CULTURAL COMPETENCIES OF EMPLOYEES IN BALKAN COUNTRIES
Yazarlar:
Vebina Resuli
Dhurata Lamcja
Juljana Bilbilaj
Yayıncı:
Liberty Publications
This study examines the role of cross-cultural competencies in organizations public and private with a focus on the unique cultural dynamics of the Balkans. Drawing on artifacts, values, and assumptions, the research explores how these elements influence the development of intercultural skills, organizational practices, and employee relationships. Balkan culture, characterized by its rich history, ethnic diversity, and complex intercultural dynamics, offers a unique context for studying cross-cultural abilities. Through an analysis such as communication styles, rituals, and organizational structures, this study uncovers tangible cultural expressions and their impact on intercultural interactions and how thus competences have affected their everyday work. Values, shaped by both Eastern and Western influences, provide insight into motivational factors and organizational decision-making, highlighting the region's balance of collectivist and individualistic elements. Assumptions, including deeply ingrained beliefs and cultural norms, reveal unconscious biases that shape perceptions, expectations, and workplace behavior. By addressing these dimensions, the research provides a comprehensive framework for understanding how cultural artifacts, values, and assumptions influence organizational culture and cross-cultural competencies in the Balkans. The study contributes to the field by offering strategies to enhance cultural intelligence and improve intercultural relationships within organizations. It emphasizes the importance of fostering cultural awareness, challenging stereotypes, and promoting inclusivity through structured organizational practices. Insights from this research can guide policymakers, educators, and organizational leaders in creating culturally competent environments that enhance collaboration and effectiveness.
